: 我费了九牛二虎之力,才让EA提供了应有的客户服务。简直就像从石头里榨出血一样!
Okay, so I had this crazy experience with EA after my Apex account got hacked. Weird settings, battle pass levels all messed up, and crafting materials, specifically those "Heirloom Shards" I bought, were gone. Basically, some jerk spent them on something I didn't want.
I contacted EA support, figuring they'd just fix it. Boy, was I wrong.
First, I tried chat. Useless. Then phone support. One person admitted seeing suspicious logins from overseas, but said they couldn't confirm the hack caused the missing materials. Seriously? After that, it was just a parade of unhelpful and even lying support agents. One straight up told me they couldn't see login info, then proceeded to tell me specific login details.
Frustrated, I disputed the charge with my bank. EA's response? They banned my entire EA account, not just Apex. That included other games I'd bought!
That's when I got mad. I decided to fight back, even if it meant taking them to small claims court. Turns out, EA's terms of service force you into arbitration instead. Fine.
The terms say you have to send them a letter detailing your complaint and give them 30 days to respond. I sent two letters, certified mail, but they ignored both. So, I filed for arbitration with the American Arbitration Association (AAA).
EA's terms also say they'll cover the arbitration fees if you can't afford them. I made sure to state that in my letters.
The AAA process was slow. Eventually, EA's lawyers responded, claiming I never sent the letters and that I was basically a terrible person who deserved nothing. I fired back with copies of the letters and tracking info proving they received them.
Finally, right before an arbitrator was assigned (which would've cost EA money), a friendly EA employee contacted me to settle. The details are confidential, but I will say that the final outcome was worth all the aggravation.
**Here's the deal:** if you have a problem with EA and customer support is useless, try arbitration. It's slow, but it might work. If enough people did it, it would cost EA a fortune and force them to actually care about customer service. They even get charged a fee for settling, which is a nice bonus.
**Here's what I'd recommend:**
1. Try phone support first. Chat is a waste of time.
2. If phone support fails, write a letter, keep it short and factual, and send it certified mail to the address in the terms of service. Include a line about them covering arbitration fees. Keep the tracking number.
3. Exactly 30 days after they receive the letter, file a case with the AAA. Send EA another certified letter with the notice of arbitration, and maybe a copy of your original letter.
4. If you want something like a missing in-game item restored, offer a settlement of like, a penny, detailing what you want.
5. Wait.
6. When EA's lawyers respond with their dismissive arguments, politely explain why your claims are valid.
7. Wait again.
8. When EA contacts you to settle, be friendly. This is the first person who actually wants to help.
9. Hopefully, your account gets fixed.
It felt amazing to beat a giant corporation, even in a small way.
**If you want a letter template, here's the basic outline:**
* State that the dispute is filed by \[your name] regarding the EA account registered to \[email address]. Provide your contact info.
* Give the factual details of what happened (account hack, customer service interactions, etc.).
* Provide a clear bullet-point list of what you want to happen (unban account, restore purchase, etc.).
* State that failure to respond will result in arbitration. Refer to the section in EA's terms of service about them paying arbitration fees. (Double-check the section number to make sure it's still accurate!)
I had this same problem with my first account on Apex back in Season 1-2. I had stopped playing for an amount of time as I disliked the decision to take King’s Canyon out of the Map rotation, but I decided to come back around season 6 to see what’s up. While logging in, I noticed that someone had logged in for season 4 and was hacking since they racked up a hefty amount of kills, for which my account was subsequently banned for. I don’t mind since I’ve been playing other games but it just makes my blood boil the hoops and shit you have to go through to get your account back after hackers got ahold of it.