想取消 Reliance 热水器的租赁服务？要注意可能会有退出费用哦。

Alright, here's the lowdown on ditching Reliance water heater rentals in Ontario. Hopefully, this helps you cut ties without a headache. **Is Rental Right for You?** Lots of folks rent water heaters and are cool with it, but those monthly fees add up over time. If you're happy with your rental, no need to keep reading. But if those bills keep climbing and you're fed up, let's talk about getting out. **If Your Heater Was Installed After Nov 5, 2014 (and you don't have Enbridge gas)** These contracts are easier to get out of due to a legal agreement. Skip to the options below. **If Your Heater Was Installed Before Nov 5, 2014 (or by a company Reliance bought)** These contracts probably had a minimum term that's already expired. Now they're month-to-month, meaning you can cancel anytime. Reliance has likely made their money back several times over by now, so once they know you're serious, you have options: 1. Keep paying the bills (but why would you?) 2. Ask for a reasonable price to buy the tank outright. 3. Pay the termination and removal fees (forget about "early termination" fees, they don't apply now) and buy your own heater. **How to Cancel** To start, go to the online form, fill it out, and submit. This avoids dealing with phone reps and gets the ball rolling. Reliance will email you the exit charges and then try to talk you out of canceling. This is your chance to negotiate with a returns specialist who has the power to lower the price. Be polite but firm. If the exit fees seem too high, you don't have to go through with it. **What to Expect for Exit Fees (Older Contracts)** * Pro-rated rent until Reliance gets the tank back. * No early termination fees. * No rental agreement termination charge * A pick-up fee, around $125 if Reliance disconnects it, or lower if you have a qualified person disconnect it ($65 for gas, $125 for electric), or free if you drop it off. * HST **Heaters in Enbridge Areas (or with 7/10/15 Year Terms)** These are tougher. If your house is in an Enbridge natural gas area, you're stuck with the contract terms. These often have clauses that make it expensive to get out of early. You can still submit the online form and try to negotiate, but be warned, Reliance will probably quote high fees, especially if the heater is new. Try to negotiate a purchase price – they might be willing to lower it to get rid of you. Do the math to see what makes sense: paying the early termination fee and buying the tank might be the cheapest option. **Buying a House?** Watch out for "Rental Items" clauses in the purchase agreement. This means you're stuck with the rental contract. If you're buying, try to avoid agreeing to assume the rental (add a "no rentals" condition to your offer). If you have to take it on, get a copy of the contract and the latest bill before you agree. Once you're stuck with it, you can: 1. Keep paying the bills. 2. Negotiate a purchase price. 3. Terminate the agreement and return the heater (paying the fees). Sellers should also be aware of the possibility of a Notice of Security Interest, so do a title search and consider title insurance. **Option 1: Termination via Cancellation (Tank Returned)** This is how to cancel the rental and return the tank, based on the legal agreement Reliance has to follow until November 5, 2024. You need to notify Reliance of your intent to terminate. Use the online form to avoid phone reps and get a "Pending Return Number". Reliance has to arrange a pickup time, and the agreement ends when they get the tank back. Here are the exit charges you can expect, plus any outstanding rent: * **Tank Age: Less than 1 Year** * Drop-off: \$200 (Gas/Electric) * Reliance Pick-up: \$265 (Gas), \$325 (Electric) * Reliance Removal: \$325 (Gas/Electric) * **Tank Age: 1-7 Years** * Drop-off: \$40 (Gas/Electric) * Reliance Pick-up: \$105 (Gas), \$165 (Electric) * Reliance Removal: \$165 (Gas/Electric) * **Tank Age: 7-10 Years** * Drop-off: \$40 (Gas/Electric) * Reliance Pick-up: \$105 (Gas), \$165 (Electric) * Reliance Removal: \$165 (Gas/Electric) * **Tank Age: Over 10 Years** * Drop-off: \$0 (Gas/Electric) * Reliance Pick-up: \$65 (Gas), \$125 (Electric) * Reliance Removal: \$125 (Gas/Electric) **Important Notes:** * Take pictures of the tank's condition before it's picked up or dropped off, to avoid bogus damage charges. * Get a receipt with the date and serial number. * Reliance can't charge for damage to tanks over 7 years old. **Option 2: Termination via Purchase Buyout (You Keep the Tank)** "Buyout" means buying the tank, not paying a fee to cancel the contract. Call Reliance and ask for the purchase price. It should reflect the tank's depreciated value, but they often inflate it. Decide if the price is worth it, based on how much longer the tank will last and how much the rent keeps going up. Tanks 10-14 years old might still cost a few hundred dollars, while tanks 15+ years old are usually $40-$100. Reliance wasn't forced to make these prices easily available, so they'll often quote a high price and try to sell you a new rental instead. If you agree to the price, you'll pay the purchase price, a termination charge (\$200 if the tank is less than a year old, \$40 if it's 1-10 years old, \$0 if it's older), plus any outstanding rent. Then you own the tank and stop paying monthly fees. **After You're Done** Even after canceling, Reliance might keep sending bills with incorrect charges. Keep fighting it until they stop! **Final Thoughts** Reliance is operating under an agreement that expires November 5, 2024. After that, they can change the terms and raise fees. If you're still facing challenges, consider filing a complaint. If you have a specific question, post the age of your tank, whether it's gas or electric, and if you have Enbridge gas. I'll do my best to help.